The terms and conditions below apply to all online purchases; please review them. By purchasing through this website, you agree to the terms outlined below.

Please read these terms carefully before you submit your order. They explain who we are, how we will provide products, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss it.

These conditions apply to the use of this website, and by accessing this website and placing an order, you agree to be bound by the conditions set out below. If you disagree to be bound by these conditions, you may not use or access this website.

Before you place an order, please get in touch with us by email if you have any questions relating to these conditions.

The personal information you provide when registering as a customer must be true, accurate, current, and complete. If your personal information changes, you must notify us immediately by email.

Once we receive payment, we will confirm that your order has been accepted by emailing you at the address you provided in your order form. Our acceptance of your order creates a legally binding contract between us.

Once we have received your order, we will send an electronic invoice to your e-mail address as a confirmation of your purchase. You must enter the correct e-mail address when placing your order. We recommend saving this email to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

You may pay with either credit or debit cards or bank deposits. Wix Payment manages all of our online transactions. Modern Approach does not store any credit card numbers.

Pay securely over the Internet with your Visa, AMEX or MasterCard. Wix Payment handles your payment with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit/debit card, the conditions apply as soon as the card transaction is approved. If no payment has been received after you submit your order, Modern Approach may automatically cancel your order.

Payment by bank transfer must be received within ten working days from the order. After that date, the order will become void.

Our products are high-quality reproductions, not originals. Our items are quality replicas inspired by the style but not exact replicas of the original design. The actual designer does not produce our products, nor is Modern Approach affiliated with the official manufacturers. Any mention of the designer or original product name is only for descriptive purposes.

Every effort is made to ensure the integrity of colour in our images. However, we cannot guarantee an exact colour match due to the variation in the inherent digital colour representation. For this reason, colours are only to be considered an approximation, and the actual physical colour may differ from the one displayed on the screen. Every care is taken to ensure descriptions and measurements are accurate. However, variations may occur, and measurements are taken manually and are approximate. Measurements are based on information supplied to us by the manufacturers, and the method of recording size and form can be interpretative and vary slightly in production. Therefore, images of the items shown on the website are offered as a guide only and may differ from the actual physical item due to the upholstery, finish, size selected and manufacturing processes. 

It is impossible to guarantee uniformity of colour, grain, or texture in natural materials such as leather, marble, wood, or stone products. All-natural products are subject to nature's whims, and their uniqueness should be considered a vital part of their allure. For this reason, similar products with natural finishes bought at different times will not necessarily be a perfect match. 

Most of our products are fully assembled, but certain products require some assembly. 

Standard and in-stock items advertise a lead time of 6 - 8 weeks. This does not include the processing period or the customs clearance time, which will vary depending on the country and location of the delivery.

Made-to-order items have an estimated lead time of 14 to 18 weeks. It is essential to understand the processes involved with these orders. The lead time is based on the average time it takes for the item to arrive at our warehouse in the UK, and some factors can slow this down, including the following:

• Shipping—Shipping from our factory can be affected by loading delays, weather conditions, port congestion, customs, and other factors that are directly out of our control.

• Production—Sometimes, production is slower than expected due to the availability of raw materials, public holidays, etc.

• Date of Order—We import from our suppliers once a month; if your order is not ready for the upcoming shipment, it will be added to the next available shipment, resulting in a longer lead time.

We try to inform customers of our progress, but this isn’t always possible. As part of the terms on Made-to-Order, you must allow 18 weeks for arrival. If it is further delayed, we will contact you. We cannot provide a lead time for Custom-Made items, as this depends on the project's complexity.

Please note that our Chinese suppliers close entirely for all of August, over Christmas, and all of February for the Chinese New Year, which will add extra weeks to the estimated lead times on the product page.

We will deliver your order to the address given when you place your order. All shipping fees will be calculated at the checkout and based on size, weight and destination. We aim to keep our delivery charges as competitive as possible. Delivery will be made as soon as possible after your order is accepted, depending on the product's lead time. Delivery times are only estimates, and longer delays may occur. You will receive tracking information (where possible) by email once your goods have been dispatched. You will become the owner of the goods you have ordered when they have been delivered to you. 

The goods are adequately packed for travel and are at the customer's risk from being delivered to the carrier. Therefore, Modern Approach recommends that the customer verify the condition of packages immediately upon delivery. 

If the customer cannot do so, they are delivered to the carrier. Therefore, Modern Approach recommends that the customer verify take delivery for some reason; they can arrange a second attempt or collect the goods from a designated address or courier depot. However, if the customer fails to cooperate with the agreed delivery attempts or an order is undelivered, incorrect details have been provided. Therefore, the goods are returned to us; we may, at our discretion, cancel the order and deduct 20% of the total value from the refund to cover return, storage and insurance.

In case of delays, accidents, total or partial loss or other problems, it is up to the customer to have recourse to the carrier without Modern Approach’s responsibility. 

Therefore, at the point of delivery, Modern Approach recommends that the customer check the condition of the delivered goods before signing the acknowledgement of receipt for the package. Once you sign, you can no longer open a claim for damaged products. It's your right to open and check any products if the packaging shows any signs of damage. 

If the customer notes any damage, they shall reject the Products or issue handwritten, precise and dated reservations. These reservations must be confirmed by a registered letter with a recorded receipt sent to the carrier within three (3) working days following the delivery date of the products. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition, and no claim can be made for a repair or replacement.

(This applies only to paying orders outside the UK) Goods ordered from our site may be subject to customs and clearance fees, duties, and taxes, which the customer must pay before delivery. All cross-border duties and taxes are the responsibility of the customer. You will be responsible for paying any such import duties and taxes. Failure to make payment will result in delays and potential storage fees for which Modern Approach cannot be held responsible and, ultimately, the return of the Goods and further costs accrued. The customer is fully responsible for checking their country's unique policies and rulings regarding import. Modern Approach cannot be held responsible or accountable for any costs incurred from releasing goods from any customs office. Please be advised that we reserve the right to deduct 20% of the total value of the order from any refund to cover return, storage and insurance for shipment of Goods refused by the customer at Customs in the destination country.

In circumstances beyond our control, Modern Approach reserves the right to cancel, change or suspend the operation of this website until an order or normal operations are restored. Modern Approach will not be held liable for any contract failure resulting from such an exceptional event. Additionally, we are not responsible for delays outside our control. As we do not manufacture the products we supply, if an event outside our control delays our supply, we will contact you as soon as possible to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, at our discretion, it will be dealt with through financial reimbursement.

Consumers have the right to return an order within 14 days of receiving it. This right applies only if the product and its original packaging are returned in the same condition as when received.

Any courier damages or incorrect deliveries should be advised by email, and a clear digital image of the problem should be exercised within three days of receiving the goods.

Return costs must be charged to the customer. After the receipt, Modern Approach will examine the goods to verify any damages (substantial integrity is an essential condition for exercising the right of withdrawal). For example, suppose the goods have been damaged during transport. In that case, Modern Approach will inform the customer (within five working days from receiving goods) to enable him to make a timely complaint against the carrier of choice and get a refund for the property's value (if insured). In this case, the product will be made available to the customer for return, simultaneously cancelling the withdrawal request. 

Modern Approach is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. 

The consumer can not exercise the right of withdrawal for the supply of goods made-to-order, custom-made or in COM, "Based on a personal choice or personalised" (art. 55 Legislative Decree 09/06/2005 n. 206). For more information, contact our customer service. 

Made-to-order and custom-made items can only be cancelled or modified within seven days of placing the order; after that time, it must be presumed that production has commenced, and any cancellation or modification is no longer possible. When ordering a made-to-order or custom-made piece of furniture, you must be sure that the specifications you order precisely meet your requirements. Once manufacturing has commenced, it will not be possible to change it. The Made-to-Order or custom-made items cannot be cancelled, even if the order is subject to an unforeseen delay.

Cancellation and refund of made-to-order and custom-made items are only possible if your order is not delivered before the 30th calendar week. Items made in the customer's material (COM) are final; no cancellation, exchange, or refund is possible

Should a Made-to-Order or custom-made item be received damaged or defective, after inspection, the item will be repaired, or a replacement will be arranged at no cost to the client. However, this is dependent on the client taking the following actions:

• Upon receiving the goods, please inspect the packaging before opening it and photograph any external damage; the courier company/driver must be informed directly upon delivery.

• All packaging must be kept as the courier company must view the contents for any claim to be accepted.

• Failure to do so will be taken as acceptance by you that all goods were received in perfect condition, and no claim can be made for a repair or replacement.

• Unpack and inspect your purchases immediately upon receipt. After three days, you cannot claim a replacement due to delivery damage or defect.

• Any claim regarding a damaged or defective item must be made immediately by email with photographic evidence.

• Whenever a client returns a Made-to-Order product, it must be adequately packed in the original packaging to prevent further damage.

Suppose a standard item is delivered damaged or defective after inspection. In that case, the item can be repaired, a replacement will be arranged at no cost to the client, or the item should be returned to Modern Approach within seven days of receiving the item. However, this is dependent on the client taking the following actions:

• Upon receiving the goods, please inspect the packaging before opening it and photograph any external damage. The courier company/driver must be informed directly upon delivery. All packaging must be kept, as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as your acceptance that all goods were received in perfect condition.

• Unpack and inspect your purchases immediately upon receipt. After three days, you cannot claim a replacement due to delivery damage or defect.

• Any claim regarding a damaged or defective item must be made immediately. Upon verification of the nature of the complaint, we will refund the amount paid for the item. To prevent damage, the goods must be emailed in their original packaging with photographic evidence to match the ordered products. If you miscalculate, we are not responsible. Under the 14-day ruling, the goods must be returned, which will cost.

• Upon receipt and inspection of the goods and verification of the nature of the complaint, we will refund the amount paid for the item. To prevent damage, the goods must be packed in their original packaging.

If you wish to return a standard and non-damaged item, please contact us by email within 48 hours of receiving your order. All non-damaged return notifications must be completed in writing within a maximum of 7 days of delivery by the following procedure:

• The goods must be returned in their original packaging in perfect, non-used condition within 14 days of receipt, along with your order reference number.

• Where item(s) to be returned are large or require special handling (as determined by Modern Approach), we reserve the right to nominate a specialist delivery company and pass the transport cost onto the client. If the client accepts and then fails to meet a returns collection date, he will be charged again for the next and every subsequent attempt.

• The cost of returning the item(s) will be the client's responsibility, who must ensure the transit of the goods.

As soon as we have received the goods in perfect condition, we will issue a store credit of the cost of the goods (minus any delivery charges if applicable), and we reserve the right, at our discretion, to charge 20% of the total value of the order to the customer as a re-stocking fee. We will process the credit note within ten working days of the return of the item.

The manufacturer's warranty covers all our products for 12 months. Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks, etc., caused by the customer through the use or installation of the product. After three days, you cannot claim a replacement due to delivery damage or defect, damages, chips, tears, marks, etc., caused by the customer; we are obliged to offer a replacement or repair on warranted items. Due to distance selling, we always request digital images to process and assess any resulting warranty issue.

In the event of a problem, we can correct it. We do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 14-day e-commerce ruling and returning unwanted items, b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier. Outside of 14 days, the items are on a return-to-base warranty for repair or replacement.

Minor blemishes are not unusual when manufacturing acrylic and fibreglass products. However, due to the nature of the material, these are not considered damage as long as they do not reach a significant size, which would then deem the item faulty.

Always check that the dimensions of hallways and doorways fit the ordered products. If you miscalculate this, we are not responsible, and the goods must be returned under the 14-day ruling, costing the customer shipping charges both ways. Match the ordered products. If you miscalculate, we are not responsible. Under the 14-day ruling, the goods must be returned, which will cost

We do not take responsibility for damage caused by the customer. The customer is responsible for marks, scratches, and chips not on the product when it arrives. Likewise, Damage that was not present when the product was boxed at the warehouse and signed for on delivery is the customer's responsibility.

The same 12-month warranty covers made-to-order items; however, because they have been made specially, they are not covered by the 14-day return rule. Therefore, it is the customer's responsibility to order samples in advance to ensure suitability.

Due to the logistics involved, reported problems from EU countries would be dealt with financially through reimbursement. We do not collect any returned items. We either a) send replacement parts or b) pay compensation/refund amount for items damaged or missing. The warranty is void when any item has been modified from its original condition.

Modern Approach will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other indirect or consequential loss that was not foreseeable by either party when the contract was formed.

If the goods delivered are not what you ordered, are damaged, defective, or of an incorrect quantity, we shall have no liability unless you notify us of the problem within three working days of said delivery.

Modern Approach will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.

Modern Approach shall have no liability to pay you any compensation other than to refund the amount paid for the goods in question (minus any delivery charge).

Modern Approach will not accept liability for any delay in production, delivery, customs clearance, or any service provided by a third party.

These terms and conditions are governed by English law. By accepting them, you agree to submit to the jurisdiction of the English courts concerning any disputes arising in connection with these terms and conditions or the contract between us.

Modern Approach reserves the right to change, correct or update any information on this website without notice.

By clicking on the "Complete Order," you agree to our terms and conditions as given above, bringing into existence a legally binding contract between us; please read them carefully.